Help & faq
You can access your Customer Portal through your Shopify account login. If you have not registered an account, you will need to create an account using the same email address used at checkout. Once your account is registered, you can login and access your Customer Portal by clicking on the Manage Subscriptions link. Alternatively, you can access your account using the Customer Portal direct link. This link is normally sent in your Subscription Confirmation email and your Upcoming Order email.
In order to cancel your subscription, you will first need to log in to your account. Within the Subscriptions tab, click the Cancel link next to the subscription order you would like to cancel. On the following page, you will be prompted to enter a cancellation reason.
You must cancel before the 15th to opt out of the current month.
Yes, you can pause or skip a month at any time through your account page.
Your candle will arrive within the first two weeks of every month. For all subscription orders placed after the 15th, you will be enrolled for the following month. If you’d like to buy the current months candle please add to cart that specific candle from the shop page.